D-Link Europe CRM Self-Service Portal Privacy Policy

The D-Link website is operated by D-Link (Europe) Ltd, a company registered in England  (company registration number 3062020), and whose registered address is D-Link House, Abbey Road, Park Royal, London, NW10 7BX ("D-Link", "we" and "us") U.K.  We are committed to protecting your privacy on-line and this privacy policy explains how we collect information, what we do with it and what controls you have. 

Your consent to this privacy policy

By using our website and any services provided through the website, including the technical support services provided through the CRM Self Service Portal on the website for our products and services (together the "Services") you consent to the collection and use of your information by us in connection with the Services and the D-Link website. If we decide to change our privacy policy, we will post these changes on the website so that you will be aware of what information we collect, how we use it and under what circumstances we disclose it in accordance with applicable data protection legislation.

Personal information we may collect from you

We will ask for your name, e-mail address and postal address when you sign up as a registered user of the Services. We may ask for similar information at other times, such as when you send an email or sales enquiry form via the "Contact us" page of the D-Link Europe website ‘www.dlink.eu’ , reply to surveys or questionnaires, or enter promotions sponsored by D-Link and/or our many partners on the website. Most of this information may be entered at your discretion. However, if you should choose to withhold requested information, we may not be able to provide you with certain services. We may also collect and process the details of any transactions made by you through the website.

How your information will be used

We will use the information you provide to:

•    enable us to process your registration and to provide you with the Services and any additional information offered through the website which you request;

•    enable us to contact you in relation to any query you submit to us;

•    verify and carry out financial transactions in relation to any payments you make online;

•    process your requests to return or exchange products you have registered using the Self Service Portal;

•    create a personal profile area to use when you log in to the Self Service Portal pages of the website, where you may record include details such as the D-Link products you have purchased, the serial numbers for those products, and the name and location of the entity that you purchased the products from;

•    provide customer feedback, and carry out internal research on how the website and Services are used (such as the age and location of our users of the Self Service Portal); and

•    send you direct mailings. Please see 'Direct Mailings' nomarketing@dlink.eu for further information.

Reorganisation: In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.

Legal requests: We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the website or the rights, property or personal safety of any person.

Direct mailings

We may use your personal information to send you information of any changes or additions to the website or Services, and information we think you may find useful or which you have requested from us, including information about D-Link's related products and services or those of carefully selected third parties, provided you have not indicated to D-Link that you do not wish to be contacted for these purposes.
You can tell us not to contact you with information regarding our products and services or to share your details with third parties so that they can send you information regarding their products and services by using the unsubscribe link listed in the email or by sending an email to directly to <a ">nomarketing@dlink.eu.

Storage of your information

Information that you submit via the website and Services is sent to and stored on secure servers located in the United Kingdom. This is necessary in order to process the information. Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above, which may be situated outside the European Economic Area and may be processed by staff operating outside the European Economic Area. By submitting information via the website and Services, you agree to this storing, processing and/or transfer.

Security

We place great importance on the security of all personally identifiable information associated with our website users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information, and when we transfer sensitive personal data (for example, credit card information) over the internet, we protect it using Hypertext Transfer Protocol Secure (HTTPS) technology.

Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it. You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the website whilst it is in transit over the internet and any such submission is at your own risk.

Cookies and other non-personal information

When you visit the website, we may automatically collect non-personal information about you, such as the type of internet browser you use, the website from which you have come to the website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the website and to collect broad demographic information for aggregate use.

The website uses cookies to store certain information. Cookies are tiny files placed onto the hard drive of your computer when you register or look at our website that enable our server to recognize or "remember" who you are each time you return. This information facilitates your use of our website and helps us to provide you with the best level of service.  For example, cookies ensure that you do not need to re-enter your details every time you visit our website and help us to show you advertisements which are relevant to your interests. You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain D-Link services may not work correctly or at all if you set your browser not to accept cookies. In addition, D-Link may use web beacons in conjunction with cookies to understand registered users behavior. Web beacons are simply a convenient way of gathering basic statistics and managing cookies, and do not give away any extra information from your computer. If you erase or block cookies from your computer, this will prevent web beacons from tracking your specific activity. However, as mentioned above, certain D-Link services may not work if you do this.

External links

The website may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

Contacting us

If you have any questions about this privacy policy, the practices of the D-Link website, or the Services, you can contact your Account Manager or the Help Desk Team in your region, or:

D-Link (Europe) Ltd
D-Link House
Abbey Road
Park Royal
London
NW10 7BX
U.K.